VOYA GENERAL INFO

Research FAQ: 

Account 

• Is creating a customer account mandatory to place an order? 
• How do I add or change an address? 

Shipping 

• How can I track my package delivery? 
• Are taxes included? 
• Where does Adidas ship from? 

• WHICH COUNTRIES DO YOU SHIP TO?

• WHERE IS MY ORDER?

• HOW MUCH ARE THE SHIPPING COSTS?

• When can I expect my order to ship?

Return and Refund

• What are the return conditions and fees? 
• Can I return an order in-store if it was purchased online, and vice versa?
• When will I get my refund? 

• CAN I RETURN THE PRODUCTS PURCHASED?

• CAN I MAKE AN EXCHANGE?

• What is your return policy?

Sizing :

• WHICH SIZE OF SNEAKERS SHOULD I ORDER?

• DO THEY RUN TRUE TO SIZE? 

Taking Care of Voya’s

• HOW SHOULD I CLEAN AND TAKE CARE OF THE SNEAKERS?

• ARE THEY WASHABLE?
• How should I clean my shoes?

Pricing and Paying Methods:

• ARE THE PAYMENT METHODS ON YOUR WEBSITE SECURE?

• How do I get a discount?
• What payments do you accept?

Contact Us:

• HOW CAN I CONTACT YOU?

COMPANY: 

• WHAT ARE YOUR COMMENTS ON SUSTAINABILITY? 
• HOW DO YOU ENSURE FAIR AND SAFE WORKING CONDITIONS AT FACTORIES?